One of the concerns I have when speaking with small business owners is the lack of knowledge they have in relation to employee engagement across their company. Sometimes they are not aware what their managers (or HR departments) may actually be doing with regards to working with and developing their staff. It is easy to ignore this when you are busy and trying to keep your head above water. It is also easy to ignore employee engagement as the benefits are not necessarily visible in the financial results (at least not in the short run). However, one could argue that over the long run, ignoring this will be detrimental to the health and success of your company. So what is one way to start to understand employee engagement across your organization?
In their Global Workforce Study, Towers Perrin identified the top 10 global drivers of employee engagement as:
- Senior management sincerely interested in employee well-being
- Improved my skills and capabilities over the last year
- Organization’s reputation for social responsibility
- Input into decision making in my department
- Organization quickly resolves customer concerns
- Set high personal standards
- Have excellent career advancement opportunities
- Enjoy challenging work assignments that broaden skills
- Good relationship with supervisor
- Organization encourages innovative thinking.